Important 

Update

Our System Upgrade is on the Way!

At MembersOwn, we’re always looking for ways to improve your banking experience. This June, we’re launching a new banking system designed to make managing your money even easier, more secure, and more personalized.

While this system upgrade is a big step forward for us behind the scenes, most members won’t notice many changes to their everyday banking. The upgrade primarily affects the system our staff uses, allowing us to serve you more efficiently and effectively.

Member Benefits After the Upgrade:

  • One Login, All Accounts

All accounts you’re listed on—primary or joint—will appear under a single login. No more juggling multiple credentials!

  • More Alert Options

Enhanced control and customization of debit card alerts will be available post-upgrade.

  • SavvyMoney’s Credit Score

Take advantage of free credit score monitoring and financial wellness tips by enrolling in SavvyMoney’s Credit Score with the upgrade.

  • Member-to-Member Transfers

Sending money to other MembersOwn members will be quick and easy—with instant transfers after the upgrade!

 

 

Frequently Asked Questions

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Will my login credentials change?

No. You’ll use the same username and password you do now.
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What dates will online and mobile banking be unavailable?

Online and mobile banking will be down from Saturday, May 31 evening until early Monday, June 2. Please plan accordingly.
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Will my debit card still work during the upgrade weekend?

Yes, but with lower limits. ATM withdrawals and purchases will have temporary limits during the upgrade period, and some transactions may post later than usual.
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Will I be able to check my balance at the ATM?

ATMs will remain accessible for withdrawals, but balance information will not be available during the upgrade period.
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Should I take out cash ahead of time?

We recommend getting any cash for the weekend or completing large purchases before Friday evening, May 30.
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Will I need to re-download or update the mobile app?

Possibly. If you’ve enabled auto-updates, your app should update automatically. If not, you may need to update or re-download the app starting June 2. Everyone will need to re-enable biometrics (like Face ID or fingerprint) after the upgrade.

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What about account numbers—will they change?

Your main account number won’t change, but some suffixes (used for individual sub-accounts) may look a little different. We will ensure everything is in place so your direct deposits and payments continue smoothly.
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Will anything change with how I view joint accounts?

After the upgrade, you’ll see all accounts you’re an owner on—in one place! If you need to update who can view or manage certain accounts, please call or visit us before May 30 to adjust ownership or set someone as a POD (Payable on Death) beneficiary.
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What’s happening with text banking and Teledata 24?

Text banking—a service that let you check balances, recent activity, or transfer funds by texting 531-248-3900—will be phased out after the upgrade.

It’s a tool used by only a small number of members, and we’re streamlining services to focus on more popular options like our mobile app and online banking.

For the same reasons, Teledata 24, our phone-based account information system, is also being phased out.

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What’s happening to cross-account transfers?

Although cross-account transfers will no longer be available, you’ll still be able to send money using Member-to-Member (M2M) payments. Plus, after the upgrade, all accounts you’re an owner on will be viewable and accessible in one place—making transfers between them quick and easy.

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Will my scheduled transfers post on June 1?

Scheduled transfers set for June 1 will post on June 2 instead.
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How can I get help during the upgrade weekend?

We’re open in the drive-thru on the morning of Saturday, May 31 and will be monitoring email, voicemail, website chat throughout the weekend.
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If you have questions, please stop by your local branch or call or text us at 402.436.5365. We’re here to help!

Thanks for trusting MembersOwn as your financial partner—this upgrade is just one more way we’re working to serve you better.

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