Increased Fraud Around the Holidays

November 19, 2020 | News

Announcements

During the holiday season, credit unions and banks see an uptick in scams and fraud, particularly concerning credit and debit card fraud.

Debit Card Fraud alert: Person holding a credit card while typing on a laptop computer.

Due to the increasing amount of fraudulent online debit card activity, we’ve implemented tighter security when using your debit card online. This change may result in some transactions being declined unexpectedly. If you attempt to make a larger online purchase, or your online purchase is declined for an unknown reason, please contact our offices so we can assist completing your transaction.

Please continue to monitor your checking accounts and credit card statements for suspicious activity, and always contact us if you see something amiss.

  • To report fraud on your MasterCard debit card, please call our Fraud Department at 833.462.0798 available 24/7. Please have your card ready with known dates and amounts, if available.
  • To report fraud on your VISA credit card, call the Fraud Hotline at 844-848-0248 available 24/7. Please have your card ready with known dates and amounts, if available.

Smartphone users can download the free CardValet® app from their phone’s app store to monitor debit and credit card transactions in real time, set spending limits, turns card on and off, and more. CardValet® can be found on the Google Play Store here or on the Apple App Store here.

Download the CardValet app to help monitor and prevent debit card fraud.

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