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As a MembersOwn debit card user, you already have round-the-clock protection against the increasingly savvy perpetrators of card fraud.  That’s because the debit cards we issue are protected by FraudWatch Plus.

Through our FraudWatch Plus partnership, we provide industry leading technology, tools and the expertise to manage fraud.  Experienced fraud analysts work around the clock, watching for any suspicious card activity and will contact you immediately if they detect potential fraud on your debit card.  However, be assured, while they watch suspicious activity around the clock, they will not call you in the middle of the night.

How it Works

  • If you get a call from “Fraud Prevention Services,” you know that they are doing their job to prevent potential fraudulent use of your debit card.
  • You would be asked for the Last 4 digits of your social security number for verification.  Never supply your card number, PIN or entire SSN.
  • If you have special plans such as a vacation, give us a call to let us know.  A note will be placed on your account, such that your card will not be blocked if strange transactions appear and Fraud Prevention Services are not able to contact you.
  • If your debit card is ever stolen or lost please call MembersOwn or the Hotcard Lost & Stolen Services line  at 800-264-5578.

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