Online Banking Details
How do I access online/home banking?
MembersOwn’s online/home banking is called eBranch. From any page on our website, you can login to eBranch and gain access to online banking services. You need to have your account number and eBranch personal identification number (PIN) to login to eBranch. If you need to establish these numbers, give us a call.
I’m locked out, how do I unlock myself?
To unlock your account and regain access to eBranch, click on the “Lockout Reset” button located in the eBranch login box on any of MembersOwn’s website pages. If your attempt to reset is unsuccessful, please call us during normal business hours.
Why do I need to answer security questions?
Fraudsters attempt to trick people into giving up their personal information, such as PINs and account numbers, by creating fake websites that look a lot like the real websites. This is called phishing. Your validation questions and answers are a simple countermeasure to these attacks, as well as protection against other forms of identity fraud.
Can anyone else access my account information?
No. Your account information is available only via secure access by using your user account number and eBranch PIN. The information is not public. Unless you share your PIN, no one else can access your account information.
These security tips can help ensure the privacy of your account information:
- Treat your eBranch PIN as you treat your ATM PIN. Do not reveal this to anyone.
- Do not write down your eBranch PIN or leave it in the view of other users of your computer.
- Choose your security question, answers carefully and do not reveal them to anyone else.
- Keep all documents that include your account information in a secure location, including ATM and debit card receipts, monthly account statements and your eBranch PIN.
What transactions are available via home banking/eBranch?
With eBranch, you will have access to view all of your accounts at MembersOwn including loans, perform transfers to and from MembersOwn Credit Union and other accounts you have elsewhere, view copies of your checks, view statements, create alerts for yourself, sign up for mobile banking, sign up and pay your bills through eBill Pay.
How do I see current activity on my account?
Click on each account suffix (i.e. checking 05). This will bring in the last 30-days of history. If you need to go back further, you can enter a specific date range. Members who have elected to receive eStatements, can access their account statements for up to 10 years previously under archived statements.
How do I apply for a loan online?
If you are within eBranch, you may click on the eLoans tab and start an application. If you are not signed up for eBranch, you may still apply for a loan online by clicking on the “Apply for a Loan” link on the eBranch login page.
What are eNotices?
ENotices are a way to receive notices you would normally receive via US Mail within eBranch. You can quickly receive your certificate maturity and renewal notices, overdraft transfer notices and checking NSF notices through eBranch.
What are eStatements?
You can receive your monthly or quarterly statements online instead of a printed statement. You will receive the statement quicker and the statement will be saved in your archives within eBranch.
What are eAlerts?
E-alerts allow you to better manage your finances by being informed of important activity on your account. You may alert on items such as deposits, withdrawals, check clearing or setup to be reminded of a special event or occasion. Sign up for eAlerts through the eBranch tab.
What is eBill pay?
EBill pay is our Internet bill payment service available free to all members with checking accounts. You can initiate payments to any vendor within the United States.
How do I enroll for eBill pay?
First, you must be enrolled in eBranch. Click on the “Bill Payer” button located in the top toolbar of the eBranch page. You will be required to read and agree to a disclosure agreement before the enrollment process may continue.
How much does eBill pay cost?
eBill is free! However, if a member doesn’t use the service for 90 days after signing up, they are subject to having the service discontinued.
Once I enroll in eBill pay, how soon can I start to make payments?
Immediately once payees are created!